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Policies

Registration, Discounts, Cancellation

To register online for one of the courses listed in the course calendar, follow the corresponding "Register Now" link. To register by mail or by fax, download the RIC Academy printable registration form (PDF) here. Fax your completed registration (if paying by credit card) to 312-238-4451 or mail it with check payment to the address listed at the bottom of the page.

Special Notice for RIC Employees and Staff at Strategic Alliances

Please note that RIC Academy courses have limited seats available for RIC employees and staff employed by our strategic alliances. Make sure you select the correct registration type, to get the discounted rate. To add your name to the waiting list for an employee seat, please contact Mary Eugene at (312) 238-4251 or meugene@ric.org.

Group Discount Policy

To qualify for group discount rates (you do not need to be from the same facility), registrants must contact Mary Eugene (meugene@ric.org) for a discount code to be applied at checkout.  The group discount rates are not available for the webinars.

Cancellation Policy

All cancellations must be in writing. Refunds, less a 20% administrative charge, will be given if notice of cancellation is received at least 5 business days before the course's start date. 

To request a cancellation of an online program, please provide written notice by letter, email, or fax or contact us by phone within 24 hours of placing your order and we will refund you the full course fee. If you cannot give notice within 24 hours, a credit towards a future course of equal value would apply.

RIC reserves the right to cancel or change any programs for due cause. Cancellation of a program by RIC will result in a full refund of tuition. RIC is not responsible for the refund of travel or hotel expenses under any circumstance.

Basic Computer Requirements for Online Courses

For online courses and webinars, you will need access to a computer with an Internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended. 

  • Internet connection
  • Web browser: Internet Explorer 8+, Firefox 2+, Safari 1.2+, Google Chrome
  • Javascript and Cookies enabled
  • Flash Player 9+

Successful Completion of Online Courses

Each course description will specify what is required for successful completion. For any online activities, you will complete a course evaluation, assessment, and must obtain at least a 75% pass rate, unless otherwise specified in the course description. You may download copies of your certification from the RIC Academy LMS or request a copy to be sent to you by mail.

Accessibility

Please contact the Academy if you require special accommodations to enroll or attend one of our programs. All on-demand courses include a written transcript of the video material.